Exchange, Return & Refund Policy

Exchange, Return & Refund Policy

Last Updated: August 21, 2026

At ZOLOSHOES.COM, we want you to receive the correct size and product in excellent condition. Please read the following policy carefully before placing your order.

1. Size Exchange

Size exchanges are available within 3 days of the delivery date.

To request a size exchange:

  1. Contact ZOLOSHOES.COM within 3 days of receiving your order.

  2. Ship the product back within the 3-day exchange period.

  3. Send us a clear picture of the courier receipt/slip as proof of shipment.

  4. The product will be inspected after it reaches our warehouse.

  5. Once approved, the replacement will be processed subject to stock availability.

Return shipping charges are the customer's responsibility.

The product must be returned in its original condition, including the original packaging, tags, and accessories, where applicable.

2. Replacement Policy

  • A parcel that has already been sent for replacement is not eligible for a cash refund.

  • If a product has already been replaced once and the customer requests another size change, ZOLOSHOES.COM reserves the right to reject the request if the requested size/product is unavailable.

  • If the replacement product has a lower price than the original product, the price difference will be provided as a coupon/voucher for use on a future purchase.

  • No cash refund will be provided for the price difference in this situation.

  • Replacement requests are subject to product availability and quality inspection.

3. Return / Change of Mind

ZOLOSHOES.COM does not accept returns or exchanges due to change of mind.

Please make sure to select your size carefully before placing your order.

4. Damaged or Defective Product

If you receive a product that is damaged or defective, please contact us within 3 working days of delivery.

If the claim is approved after inspection, the complete amount paid by the customer, including applicable delivery charges, will be refunded.

Customers should provide clear pictures/videos of the damaged or defective product when submitting the claim.

5. Refund Process

For an approved damaged or defective product:

  1. Contact ZOLOSHOES.COM within 3 working days of delivery.

  2. Provide the required pictures/videos and order information.

  3. Ship the product back if requested.

  4. The product will be received and inspected by our warehouse/quality inspection team.

  5. Once the claim is approved, the refund will be processed within 7 days after the product has been received and inspected.

A refund will not be processed until the product has been received at our warehouse and successfully inspected by our management/quality inspection team.

Claims submitted after the applicable deadline may not be accepted.

6. Sale Items

Items purchased on sale are not eligible for exchange or replacement.

All sale purchases are considered final unless the product is received damaged or defective, subject to our inspection and applicable law.

7. Important Conditions

To be eligible for an exchange or approved replacement, the product should be:

  • Unworn and unused

  • In its original condition

  • Returned with the original packaging

  • Free from damage caused by the customer

  • Accompanied by the relevant order information

ZOLOSHOES.COM reserves the right to reject an exchange, replacement, or refund request if the returned product does not meet the applicable conditions or if the claim is submitted outside the specified time period.

8. Contact Us

For exchange, replacement, or refund requests, please contact:

Store: ZOLOSHOES.COM
Email: [YOUR BUSINESS EMAIL]
Phone/WhatsApp: [YOUR PHONE NUMBER]
Address: [YOUR BUSINESS ADDRESS]
Country: Pakistan

Please include your order number when contacting us so that we can process your request efficiently.